Frequently Asked Questions
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Support hours: Monday-Friday, 7am-3pm
What is Misunara and what products do you sell?
What is Misunara and what products do you sell?
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How long will it take to deliver my order?
How long will it take to deliver my order?
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Can I return my order?
Can I return my order?
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What if my product is damaged or delivered incorrectly?
What if my product is damaged or delivered incorrectly?
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Which payment methods can I use?
Which payment methods can I use?
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Do you also offer gift cards?
Do you also offer gift cards?
Yes, Misunara offers digital gift cards that you can purchase online and receive by email. These can be used both in the webshop and in the store in Rotterdam.
Are your products vegan or cruelty-free?
Are your products vegan or cruelty-free?
Many of our brands and products are vegan and cruelty-free. You'll always find key features on the product pages, such as Vegan, Cruelty-Free, Alcohol-Free, or Halal.
Do you also have a physical store?
Do you also have a physical store?
Yes, in addition to our online store, you're also welcome to visit our store in Rotterdam. There you can browse the products, get personalized advice, and pick up your favorite skincare products right away.
Can I get advice on which products are suitable for my skin type?
Can I get advice on which products are suitable for my skin type?
Yes, absolutely! You can always email us at info@misunara.nl or send us a message on Instagram for personalized advice.
We also offer a free face scan at our Rotterdam store. With this scan, we analyze your skin and provide personalized advice on which products and routine are best suited to your skin type and needs.
Which payment methods can I use?
Which payment methods can I use?
At Misunara you can pay securely via iDEAL, credit card (Visa, Mastercard), PayPal, Apple Pay and other payment methods offered during checkout.
