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ORDERED TODAY = DELIVERED TOMORROW*
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Shipping & Returns

Clear information about delivery, collection, returns and refunds.

Misunara Skin & Cosmetics

Send

Delivery time

  • Estimated delivery time: 1 working day
  • In most cases: ordered today = delivered tomorrow (NL).
  • Belgium: usually 1–2 working days.

Postage costs

  • Netherlands: €4.95 — free from €50 .
  • Belgium: €6.95 — free from €50 .
  • Other EU countries: costs automatically calculated at checkout.

Pick up in Rotterdam

Select "Pick up in store" during checkout. You'll receive an email when your order is ready. Pickup is free.

Track & Trace

Once your order has been shipped, you will receive a track & trace code by email to track your package.

Fast shipping NL & BE delivery Pick up possible
Please note: During peak periods (holidays/promotions) the delivery service may experience extra pressure, which may cause delays.

Returns

Right of withdrawal

  • You can cancel within 14 days of receipt (without giving a reason).
  • After cancellation you have 14 days to return the item.

Exceptions due to hygiene

The following products cannot be returned:

  • Products where the seal has been broken.
  • Opened or used cosmetics and skincare.
  • Items with a limited shelf life that have been opened or (partially) consumed.

Return costs

Return shipping costs are your responsibility, unless it's due to Misunara's error (e.g., an incorrectly delivered or damaged product). Always keep your shipping receipt.

Damaged or incorrectly delivered? (Report within 48 hours)

Please contact us within 48 hours of receipt at info@misunara.nl with your order number and clear photos of the product and packaging. We will arrange a replacement or refund.

Return procedure

1. Sign up
Register your return via info@misunara.nl and state your order number.
2. Packaging
Pack the items carefully, preferably in the original (undamaged) packaging.
3. Send
Please send the package to the return address provided by us and keep the proof of postage.
4. Refund
After receipt and inspection, we will refund the purchase price within 14 days (including standard outward shipping, excluding return costs).
14+14 days Hygiene exclusion Quickly arranged
Questions about shipping or returns? Email us at info@misunara.nl . We're happy to help.