Privacy Policy

1. Contact details

Misunara Skin & Cosmetics
Zwart Janstraat 73A, 3035 AM Rotterdam
Chamber of Commerce number: 95172149
E-mail: info@misunara.nl

2. What data we collect

We process the following categories of personal data:

• Identification and contact details: name, address, telephone number, email address.
• Order and payment details: products, order number, payment method.
• Account details: login details and preferences (if you create an account).
• Communications: messages via email or customer service.
• Technical data: IP address, browser, device and cookie IDs.

3. Purposes of data processing

• Processing and delivering orders.
• Handling payments and returns.
• Customer service and communications.
• Marketing and offers (if consent has been given).
• Legal obligations (such as tax administration).
• Improving the website, services and security.

4. Legal basis for processing

We process personal data on the basis of the following principles:

• Agreement : to fulfil and deliver your order.
• Consent : for marketing and newsletters.
• Legal obligation : including tax retention obligation.
• Legitimate interest : to prevent fraud and improve our services.

5. Retention periods

We do not retain your data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law. For example, tax records are retained for 7 years.

6. Sharing with third parties

Your information may be shared with third parties who provide services on our behalf, such as:

• Payment providers (e.g. Mollie, PayPal).
• Shipping and logistics partners.
• IT and hosting services (Shopify, secure servers).
• Marketing services (upon consent).

Processor agreements have been concluded with these parties to protect your data.

7. Cookies and tracking

Misunara uses cookies and similar technologies to operate the website, analyze usage, and personalize marketing. You can manage or decline cookies through your browser settings.

8. Data security

We take appropriate technical and organizational measures to prevent misuse, loss, and unauthorized access. These include SSL security, limited access rights, and periodic audits.

9. Your rights

Under the GDPR, you have the following rights:

• Right to access, correct and delete your data.
• Right to restriction of processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw your consent (for marketing).

You can submit a request via info@misunara.nl . We will respond within 30 days.

10. Complaints and supervisor

Do you have a complaint? Please contact us at info@misunara.nl. If we are unable to resolve the matter with you, you can file a complaint with the Dutch Data Protection Authority at autoriteitpersoonsgegevens.nl .

11. Changes to this Privacy Policy

Misunara may amend this Privacy Policy. The most current version can always be found at misunara.nl . Please consult this page regularly to stay informed of any changes.